Information We Collect
We collect personal information that you voluntarily provide to us when you interact with Chip & Charcoal, including when you browse our website, book a table, enquire about private events or provide feedback about your experience.
This information may include:
- Name and contact details, such as your phone number and email address
- Reservation details, including preferred date, time, party size and any special requests
- Event enquiry information, such as the type of function, approximate guest numbers and catering preferences
- Feedback or reviews you submit through our forms or by contacting us directly
- Any other information you choose to provide to help us deliver our restaurant, bar and offline poker night experiences
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically to help us understand how the site is used and to keep it secure and functioning smoothly.
This may include:
- IP address and approximate location derived from it
- Device type, operating system and browser details
- Pages visited, time spent on each page and navigation paths
- Referring pages or sources that led you to our website
- Cookie identifiers and similar online identifiers used for analytics and performance
We use this information in aggregated and de-identified form wherever possible to improve how our website performs for guests exploring our restaurant, menu, events and offline poker nights.
How We Use Your Information
Your personal information is used only for purposes that are relevant to our hospitality venue and services. This includes:
- Processing table reservations and confirming your booking details
- Responding to contact requests, event enquiries and group or corporate dinner bookings
- Coordinating private dining, functions and offline poker nights that are offered purely for social entertainment without real-money gambling or betting
- Improving our website content, navigation and accessibility so guests can easily explore our restaurant, menu, gallery and FAQs
- Providing updates about our venue, menus, special events and changes to our opening hours, where you have requested or agreed to receive such communications
- Maintaining the security and proper functioning of our website and related systems
We handle all personal information in line with applicable Australian privacy principles and our commitment to providing a safe, welcoming and family-friendly restaurant environment.
Data Security
We implement industry-standard security measures to safeguard your personal information and protect it from unauthorised access, alteration, disclosure or misuse.
These measures may include secure connections, access controls and procedures designed to ensure that only authorised team members and service providers can access your information where genuinely required for restaurant or event operations.
While we take reasonable steps to protect your data, no method of transmission or storage over the internet can be guaranteed as completely secure. We encourage you to contact us directly if you become aware of any security concerns related to your interactions with Chip & Charcoal.
Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you, and to ask for corrections if it is inaccurate, incomplete or out of date.
You may also request that certain personal information be deleted, subject to any obligations we may have to retain data for legal, regulatory or operational purposes.
To make a request to access, update or delete your information, please contact us using the details on our Contact page. We may need to verify your identity before actioning your request.
Third-Party Websites
Our website may contain links to third-party websites or services, such as map providers, social media platforms or event tools, to make it easier for you to find and engage with Chip & Charcoal.
These external websites operate independently from us and have their own privacy policies and practices. We are not responsible for the privacy, security or content of third-party sites, and we encourage you to review their policies before providing any personal information.
Children's Privacy
Chip & Charcoal is a family-friendly venue, but our website and online forms are designed for use by adults. We do not knowingly collect personal information from children under the age of 16.
If you are a parent or guardian and believe that a child under 16 has provided personal information to us without your consent, please contact us so that we can review and, where appropriate, delete the information.
Contact Us & Policy Updates
If you have any questions, concerns or feedback about this Privacy Policy or how we handle your personal information, our team is here to help.
You can reach us by using the contact details and enquiry form on our Contact page, and we will respond as soon as we can.
We may update this Privacy Policy from time to time to reflect changes to our practices, the way we deliver our dining and offline poker night experiences, or our legal obligations. The latest version will always be available on this page and will apply from the date it is posted.
By continuing to use our website or services after any changes are published, you acknowledge and agree to the updated Privacy Policy.